Remendi Holdings, LLC ("Remendi") sends two kinds of texts. Contractors get texts from (435) 264-8485: reminders before calls we have scheduled with them, and alerts when a homeowner requests work through one of the websites we run for them. Homeowners who call one of our local lines and agree on the call get one follow-up text, about a week later, asking how their project went. We only text people who have agreed in one of the ways below.

1. THE REQUEST FORM ON REMENDI.IO

Contractors who ask us to contact them fill in the form on remendi.io. Its last step asks for their name and mobile number, and before sending they must tick a box that says:

I agree remendi may call or text me at this number about my request. Message and data rates may apply. Reply STOP to opt out.

The form cannot be sent without it, and the wording is stored with each request.

2. OUR CONTRACTOR AGREEMENT

Contractors who work with us sign a written agreement (our pay-per-call and lead partnership agreements). It includes this section:

Text messages. By signing, you agree that Remendi may text the mobile number you give us with call reminders and new-lead alerts. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop texts (lead alerts still come by email), or HELP for help. Texting is optional and not a condition of this agreement. Details: remendi.io/sms-terms

3. HOMEOWNERS WHO CALL OUR LOCAL LINES

Remendi runs local home-service websites and phone lines (for example The Providence Concrete Company). Homeowners who call talk with our phone assistant, Sam. Near the end of the call, after the details of the job, Sam asks:

One last thing: about a week after the job, Remendi, the company that runs this line, sends one quick text to see how everything went. Is it okay if we text you at this number?

We text only callers who say yes. Their answer is kept with the call recording as the record of their consent. Callers who say no, or who aren't asked, are never texted, and saying no changes nothing about their call. Each caller who says yes gets one text, and the first text says how to opt out.

WHAT THEY RECEIVE

Examples:

Hi James, it's Kenyan with Remendi. Reminder: our call is tomorrow at 2:00 PM. I'll call you at this number. Reply STOP to opt out.

New lead from The Providence Concrete Company: Maria in Cranston wants a patio poured, (401) 555-0142. Full details are in your email. Reply STOP to opt out.

Homeowners (one text, about a week after their call):

Hi Maria, this is Sam with Remendi. You called The Providence Concrete Company line last week about your patio. Whether or not you went ahead with the job, we'd love to hear how it went. 1-min survey: remendi.io/providence-concrete/… Reply STOP to opt out.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out, START to opt back in, HELP for help, or email kenyan@remendi.io. Full terms: SMS terms. Privacy: privacy policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.